

If your appeal is denied, you can file a second appeal within 30 days of the date you received the appeal denial. You may submit new documentation to support your appeal.Focus your appeal on the reasons your claim was denied.You can start an online claim from your Claim History. Submit your appeal the same way you submitted the original claim, whether online or by mail.If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision. Your decision letter will list the reasons for the denial.Claims can be partially or fully denied.USPS does not pay a claim higher than an item’s actual value.After your claim is approved, you should receive payment for the claim amount in 7-10 business days. Your claim may be completely approved or approved in part.Before processing lost mail claims, USPS will first perform a Missing Mail Search.Claims for damaged items are usually processed more quickly than lost mail claims.


Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance.Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured.Original mailing receipt issued at the time of mailing.Evidence of Insurance PurchasedĪny of these items show evidence of insurance: Tracking and label numbers are between 13 and 34 characters. The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt.
